How To Give An Employee a Chance To Re-Take Course Test

By following these steps, you can easily give an employee another opportunity to pass the test and complete their course.
Written by ShopXpert Inc.
Updated 4 months ago

Access the Academy page:

  • Select "Employees" and open the "Academy" page
  • Click on "see course test records" for a specific course or click "see all test records" to access all the results.

Find the Employee’s Test Attempt:

  • Search for the employee’s test submission in the list of completed or failed tests.
  • Click on their submission to view the details.

Enable a Retake:

  • Look for an option like “Reset Test.”

  • Confirm your selection to clear the previous attempt, allowing the employee to take the test again.

Read HERE for more information on how the learner sees the test result.

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